- (832) 692-4086
- info@doorstepsolutions.org
Door step Solutions Clients
Safety
As your wellbeing is of the utmost importance to us, we wanted to outline the current standard-setting measures we have taken to keep our residents healthy and reduce cross-contamination.
- We have tripled our financial investment for Personal Protection Equipment (PPE) to ensure the safety of your residents as well as our Service Valets.
- We have created new standard operating procedures for visiting your community.
Operations
Trash volume has increased by 20-30% since the pandemic first broke out, and we take pride in the fact that our performance has remained steady at your community. As Door Step Solutions is deemed an essential service, and as one of the only amenities that residents can continue to use at your community during this time, we wanted to provide you with insights you could share with your internal stakeholders.
Increased Demand in Multifamily Housing
– With the growth of multifamily housing complexes, there is an increased demand for convenient amenities like valet trash services.
– Higher occupancy rates in apartment complexes are driving the need for such services.
Sustainability and Recycling
– There is a growing emphasis on sustainability, leading to increased interest in valet services that offer recycling options.
– Companies are adopting eco-friendly practices and educating residents on waste segregation.
Technology Integration
– Valet trash companies are incorporating technology for better service management, including mobile apps for scheduling, notifications, and tracking pickups.
– GPS and route optimization software are being used to enhance efficiency and reduce fuel consumption.
Enhanced Customer Service
– Companies are focusing on improving customer service by providing timely pickups, maintaining cleanliness, and offering responsive support.
– Customized service packages and flexible scheduling options are becoming more common.
Health and Safety Protocols
– In the wake of the COVID-19 pandemic, valet trash companies have implemented strict health and safety protocols to protect employees and residents.
– Use of PPE, contactless pickups, and sanitization of equipment are standard practices.
Expansion into Additional Services
– Some valet trash companies are expanding their offerings to include other services such as doorstep recycling, bulk item pickup, and pet waste removal.
– Diversification helps in catering to broader resident needs and increasing revenue streams.
Partnerships and Collaboration
– Companies are forming partnerships with property management firms to provide integrated services.
– Collaborations with recycling companies and waste management firms are also on the rise.
Regulatory Compliance
– Adherence to local and state regulations regarding waste management and recycling is crucial.
– Companies are staying updated with regulations to avoid penalties and ensure compliance.
We are thankful to your residents for the praise that they have shown our Service Valets, who are deemed essential workers, in the form of notes ,verbal accolades and even small gifts, as they carry on with the nightly doorstep collection.
March 17: Client Update
Hello Door step solutions Family,
We would like to assure you that your health and safety are our top priorities. Door step solutions and the amenity services we provide are public health services and an essential business function of sanitation. As such, we will continue to do our part to support our clients, residents and our associates during this time.
As we learn more about COVID-19, social distancing is a top prevention method. Our National Safety Team has been working around the clock to prepare and activate business continuity plans to keep operations running with social distancing top of mind. As residents spend more time at home, we’ve seen an increased volume of doorstep trash and recycling as well as additional bulk waste removal requests. We’re here to help as your partner, and any restrictions on the number of bags allowed per resident each night have been eliminated to meet higher trash volumes at no additional cost to ensure that your residents have a comfortable time at home without adding any stress to your community management teams.
At this time, we will be suspending office visits for prevention measures as recommended by the CDC; however, our lines of communication will always remain open with your District Managers and sales support teams. You will be able to reach your District Manager via phone or email, and if any supplies are needed, we will ensure they are dropped off in a timely manner. Our District Managers will also be personally reaching out to your on-site teams to ensure your community is fully supported. Additionally, we recommend that residents disinfect the lids and rims of their containers each time they bring them inside.
We are fortunate that unlike other industries, our almost 7,000 associates nationally continue to work diligently and play a major role in addressing the essential needs of over 1.4 million residents. The demand for our door step solutions trash and recycling collection continues to be great. If your team or residents know of anyone temporarily out of work, please have them visit www.doorstepsolutions.org/careers to apply for a position with us.
To protect our associates so they can continue serving your residents, we’ve taken the following steps:
- Increased safety communication and training from our National Safety Team
- Provided additional Personal Protection Equipment, such as rubber gloves, in addition to our Service Valets’ cut-proof gloves, reflective vests, and added safety procedures in place to reduce cross-contamination
- Increased staffing as trash volumes grow and must be removed from apartment homes, hallways and breezeways and transported safely to compactors and/or dumpsters
- Conducted outreach to all communities, with offers of assistance wherever Door step solutions can help, and to inform you that trash volumes will be up and that you should notify your haulers of additional pull if needed
We appreciate your cooperation throughout this crisis, and you have our commitment that we will do everything we can to help take care of your communities. We ask that you keep lines of communication open with your District Manager, and please alert us if there is a case of COVID-19 at your community. In the meantime, for the latest updates around our COVID-19 control and prevention efforts, please visit us at Door step solutions/safety
Thank you,
Joshua Wilson
Founder,CEO
March 11: Client Update
Hello Door Step Solutions Clients,
The health and safety of our clients, your residents and our associates are our number one priority. As a result, Door Step Solution’s Safety and Human Resources departments have been monitoring the cases of COVID-19 in the United States through guidance issued by the CDC (Center for Disease Control & Prevention). Door Step Solutions has a dedicated professional safety organization, led by our National Director of Safety. This team, with years of experience in Occupational Health & Safety, is monitoring the situation daily through contacts at the national, state and local health departments.
As of today, your amenity services will continue as normal. If it becomes necessary to suspend service to ensure the safety of your residents, apartment communities and our Service Valets, please rest assured that we will communicate this to you quickly and confidently. Our lines of communication to your leaders through our District Managers will remain open throughout this time.
Our Business Continuity Team has been activated to mitigate the impact to our clients and the amenity services we provide. This team is comprised of cross-functional leaders who make decisions swiftly to put the care of our clients, residents and associates first. In the past, we have activated this team for the California wildfires, snowstorms, hurricanes and more.
Our Door Step Solutions collection on-time and complete goals are still a priority for our team, but due to medical absences, you may experience longer times than usual. We ask for your understanding should our team need more time to ensure that we conduct our tasks with the safety of our teams and your residents in mind.
Should you have any questions, comments or concerns, please do not hesitate to contact us info@doorstepsolutions.org step or Door Step Solutions Support.
We appreciate your diligence in this matter and your partnership with Door Step Solutions. If there is any assistance that we can provide for you, your teams or your residents, please let us know.
Thank you,
“During this time of uncertainty, especially in the multifamily industry, where we’ve been seeing a majority of our residents staying at home, public amenities shutting down, and balancing the safety needs of our residents and staff, we have seen a vast increase in the amount of trash from our residents. door step solution has been an exceptional partner and remained constant for our residents and our staff. The doorstep trash and recycling collection has not missed a beat, and we believe that this is an amenity service that helps them feel safer not having to leave their homes, reducing the spread of cross-contamination, all while helping to flatten the curve and do our part to stop the spread of COVID-19.”
Joanna Z.
President & CEO of BH Management Services